MileHeart
Closer, always
Child Safety Standards
Zero tolerance: MileHeart prohibits child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). These standards apply to all use of MileHeart.
Prohibited conduct and content
MileHeart does not permit users to create, upload, store, share, request, promote, or distribute content or engage in conduct that sexually exploits, abuses, or endangers children.
- Child sexual abuse material (CSAM), including visual depictions of minors engaged in sexually explicit conduct.
- Grooming a child for sexual exploitation or sexual contact.
- Sexualization or sexual exploitation of minors.
- Sextortion, threats, or coercion involving a child or a child's intimate imagery.
- Child sex trafficking or solicitation for the sexual exploitation of a child.
- Requests for, promotion of, or distribution of material or behavior that facilitates child sexual abuse or exploitation.
Reporting child-safety concerns
Users can report child-safety concerns to MileHeart through the support/reporting option provided in the app. Reports may also be sent to our designated child-safety contact at mileheart.app@gmail.com.
When reporting a concern, provide enough information for us to identify and review the issue. Do not send or forward suspected CSAM by email. If a child is in immediate danger, contact local law enforcement or the appropriate emergency service.
How we respond
MileHeart reviews child-safety reports and takes appropriate action in accordance with these standards and applicable law. When we obtain actual knowledge of prohibited CSAE or CSAM on our service, actions may include restricting or terminating accounts, removing content we control, preserving information where legally required, and taking other steps necessary to protect users and comply with applicable law.
Legal compliance and reporting
MileHeart is committed to complying with applicable child-safety laws and regulations. Where required by applicable law, confirmed CSAM or related child-exploitation matters may be reported to the National Center for Missing & Exploited Children (NCMEC) or the relevant regional or national authority.
MileHeart cooperates with valid legal requests from appropriate authorities in accordance with applicable law.
Child-safety contact
App: MileHeart: App for Couples
Child-safety contact: mileheart.app@gmail.com
This contact is designated for questions and notifications concerning MileHeart's CSAE/CSAM prevention practices, reports, enforcement, and compliance.